CauseWorkHub End User License Agreement

CauseWorkHub End User License Agreement

This End User License Agreement (the “Agreement”) is a binding contract between the organization identified in the Order (“Customer”) and CauseWork.io (“Licensor”). It governs Customer’s acquisition, installation, access to, and use of CauseWorkHub, its related software components, documentation, updates, and licensing services (collectively, the “Software”).

1. Acceptance; authority; electronic records

1.1 Affirmative acceptance. Customer accepts this Agreement by checking the acceptance box and selecting the purchase, redeem, activate, or download control presented with the Agreement. Merely browsing a website or receiving a promotional code does not constitute acceptance.

1.2 Authority. The individual accepting this Agreement represents that the individual is at least 18 years old, has reviewed the complete Agreement, and has authority to bind Customer. If the individual lacks that authority, the individual must not accept, purchase, redeem, download, install, or use the Software.

1.3 Electronic evidence. Customer consents to electronic contracting and records. Licensor may preserve the accepted Agreement version and cryptographic hash; Customer and signer names; title; email address; organization name and private Hub subdomain; acceptance statement; date and time; order and license references; and security-derived evidence such as hashed network and browser identifiers. These records may be used to establish acceptance, delivery, and authorization.

2. Definitions

Activation Credential. a unique license key, activation code, signed entitlement, or comparable credential issued for one Authorized Installation.

Authorized Installation. one production CauseWorkHub instance operated for Customer at Customer’s designated private Hub subdomain, plus reasonable nonproduction copies expressly allowed in the Documentation.

Complimentary License. a license issued without a license fee after redemption of a valid promotional code and acceptance of this Agreement.

Control Service. Licensor’s protected service used for signed releases, licensing, installation registration, security advisories, and audit records.

Customer Data. content and operational information submitted to or generated through Customer’s Authorized Installation, excluding Software, Derived Data, and licensing records.

Documentation. Licensor’s then-current technical, security, installation, and user documentation for the Software.

Order. the electronic order record identifying Customer, license type, term, price or promotional code, EULA version, and delivery status.

Paid Annual License. a license for which the applicable annual fee has been successfully paid.

Public Connector. the separate lightweight CauseWorkHub Chat & Forms Plugin or approved code used on Customer’s public website to connect published forms and website chat to the Authorized Installation.

User. an individual whom Customer authorizes to access the Software under Customer’s account.

3. License grant and organizational scope

3.1 Grant. Subject to this Agreement and the applicable Order, Licensor grants Customer a limited, nonexclusive, nontransferable, nonsublicensable, revocable right during the License Term to install and use the Software solely for Customer’s own internal nonprofit operations and approved public-facing form and chat functions.

3.2 One organization; one production Hub. Unless an Order states otherwise, each license covers one legal organization and one Authorized Installation. Affiliates, fiscally sponsored projects, chapters, or separately governed organizations require separate written authorization if they are not part of Customer’s legal entity.

3.3 Users. Customer may authorize Users consistent with the Order and Documentation. Customer is responsible for User conduct, role assignment, removal of access, and compliance with this Agreement.

3.4 Public Connector. Customer may install the Public Connector only on Customer-controlled public websites for the purpose of connecting published CauseWorkHub forms and website chat to the Authorized Installation. The Public Connector is not the private Hub application and does not authorize deployment of Hub functions on a public website.

4. Restrictions and protection of the Software

Except to the extent a restriction is prohibited by applicable law, Customer must not, and must not permit another person to:

• copy, distribute, publish, rent, lease, sell, sublicense, lend, host for unrelated third parties, or otherwise make the Software, a package, an Activation Credential, or access to the Control Service available to anyone outside Customer’s authorized use;
• reverse engineer, decompile, disassemble, decode, translate, adapt, scrape, probe, derive source code from, or attempt to discover nonpublic architecture, signing material, security controls, or proprietary methods of the Software;
• remove, alter, conceal, or bypass licensing, signature verification, audit, attribution, copyright, trademark, access-control, update, or security functions;
• use an Activation Credential for more than the Authorized Installation, share it, publish it, transfer it, or use a credential issued to another organization;
• modify the Software to defeat its dedicated-Hub boundary or introduce unapproved plugins, code, cache layers, analytics, page builders, forms systems, or utilities into the private Hub;
• use the Software to develop, train, benchmark for publication, or provide a competing product or service, except with Licensor’s prior written consent; or
• use the Software unlawfully, to infringe rights, to transmit malicious code, or to gain unauthorized access to systems or data.

4.1 No implied rights. The Software is licensed, not sold. Licensor and its licensors reserve all rights not expressly granted.

5. License types, term, expiration, and renewal

5.1 Paid Annual License. A Paid Annual License begins when Licensor activates it and continues for 12 months unless earlier suspended or terminated under this Agreement. Payment is a condition of delivery and activation.

5.2 Complimentary License. A Complimentary License begins when Licensor activates it and continues without an annual license fee while Licensor remains in business and continues to offer and support CauseWorkHub and the applicable complimentary-license program, unless it is earlier suspended or terminated for breach, misuse, fraud, security risk, legal necessity, or discontinuation of the program. A complimentary code has no cash value and may be limited, revoked before redemption, or rejected if transferred, duplicated, expired, or obtained improperly.

5.3 No automatic renewal or automatic charge. Licensor will not automatically renew the license or initiate a recurring license charge. A Paid Annual License may be renewed only through a new affirmative renewal transaction by an authorized representative of Customer.

5.4 Expiration notices. Licensor may provide an in-application administrative notice, email notice, or both beginning approximately 30 days before a Paid Annual License expires. Failure to receive a notice does not extend the License Term or waive payment.

5.5 Post-expiration operation. After expiration, the Software may enter a limited, read-only, export, renewal, or administrative mode if supported by the then-current release. Licensor will not intentionally delete Customer Data solely because a license expires, but Customer remains responsible for backups, continued hosting, and timely export. Any continued operation after expiration does not grant a continuing license.

6. Ordering, payment, taxes, and refunds

6.1 Paid orders. Licensor must receive a verified successful payment before issuing the Paid Annual License, Activation Credential, or licensed package. Customer authorizes Licensor and its payment processor to process the specific transaction Customer affirmatively submits. No authorization for recurring billing is created.

6.2 Complimentary orders. A Customer redeeming a complimentary code must complete the same identity, authority, EULA, and delivery steps as a paying Customer. The code changes the amount due; it does not reduce Customer’s obligations.

6.3 Taxes. Customer is responsible for applicable sales, use, excise, value-added, and similar taxes, excluding taxes based on Licensor’s net income, unless Customer supplies a valid exemption certificate accepted by Licensor.

6.4 Refund policy. Fees are subject to the refund and cancellation policy disclosed at checkout; after licensed delivery, fees are nonrefundable except where required by law or expressly stated in the Order. Chargebacks or reversed payments may suspend delivery or the license while the payment dispute is resolved.

7. Delivery, activation, releases, and updates

7.1 Controlled delivery. Licensor may deliver a serialized or otherwise individualized package through a time-limited or authenticated download link. Customer must protect the download, package, and Activation Credential as confidential access materials.

7.2 Signed releases. Licensor may cryptographically sign releases, verify package integrity, register an installation, and preserve release and licensing audit records. Customer must not install a package that fails signature or integrity verification.

7.3 Updates. During an active License Term, Customer may receive generally available updates for its authorized channel. Updates may contain security fixes, compatibility changes, feature additions, feature retirement, and revised minimum requirements. Emergency security updates may be prioritized or required.

7.4 License checks. The Software may contact the Control Service to validate entitlement, obtain signed update metadata, register the Authorized Installation, check expiration, receive security advisories, and prevent misuse. Licensor will limit these communications to licensing, security, delivery, and operational metadata described in its Privacy Notice.

8. Hosting model and system requirements

8.1 Self-hosted deployment. Customer hosts the Authorized Installation on infrastructure it controls or contracts for. Licensor does not become the host, system administrator, backup provider, or data custodian merely by licensing the Software.

8.2 Dedicated Hub boundary. The private Hub must operate at the dedicated Hub subdomain approved during deployment, such as hub.customerdomain.org. The Authorized Installation may not be installed within Customer’s public website or at Customer’s apex domain. CauseWorkHub must be the only WordPress plugin installed inside that private Hub. Public-website plugins belong on Customer’s public website, not inside the Hub.

8.3 Minimum environment. Customer must maintain supported versions of PHP, WordPress, a compatible database, HTTPS, required PHP extensions, secure configuration, and other requirements stated in the Documentation or release metadata.

8.4 Required mobile authenticator. Every User must have continuing access to a mobile device with a built-in or separately downloaded compatible authenticator application. Multi-factor authentication is mandatory. Customer is responsible for enrollment, safe retention of one-time recovery codes, device replacement planning, and prompt reporting of suspected account compromise.

8.5 Supported access. Customer will use supported browsers and operating systems identified in the Documentation. Progressive Web App installation and notification behavior can depend on the browser, operating system, device settings, and permissions controlled by third parties.

9. Security responsibilities

9.1 Licensor responsibilities. Licensor will use commercially reasonable safeguards in the distributed Software and Control Service, including signed-release controls, protected administrative access, and correction of confirmed vulnerabilities according to risk and feasibility.

9.2 Customer responsibilities. Customer is responsible for hosting-account and server security; private Hub subdomain and DNS control; TLS certificates; supported software; timely updates; least-privilege access; password and MFA hygiene; firewall, malware, monitoring, logging, backup, restoration, retention, and incident-response controls appropriate to Customer’s risk.

9.3 Security is shared. No software or hosting environment is completely secure. Customer must promptly notify Licensor of suspected compromise affecting the Software or Activation Credentials and must cooperate in reasonable containment and remediation.

10. Customer Data, privacy, and operational metadata

10.1 Customer ownership. As between the parties, Customer retains its rights in Customer Data. Licensor receives only the limited rights necessary to provide licensing, updates, support, security, and other services Customer requests.

10.2 Customer control. Customer controls the self-hosted operational database and connected services. Except for data Customer deliberately transmits through a support request, public form/chat connection, or optional service, Licensor does not receive Customer’s operational content as part of routine license validation.

10.3 Derived Data. Licensor may create and use aggregated or deidentified information that cannot reasonably identify Customer, a User, or an individual, to secure, maintain, and improve the Software and to understand service reliability. Licensor will not sell Customer Data.

10.4 Privacy notice. Collection and handling of personal information is also governed by https://causework.io/terms-conditions-of-use-privacy/, which should identify licensing metadata, payment-processor data flows, retention, security, and rights.

11. Regulated and sensitive data

11.1 No unapproved regulated use. Customer must not use the Software to create, receive, maintain, or transmit protected health information, payment-card data beyond approved processor-hosted fields, government classified data, or other specially regulated data unless Licensor has expressly designated the applicable deployment and features for that use in writing and the parties have completed any required agreement, including a business associate agreement where applicable.

11.2 Customer assessment. Customer is responsible for determining the laws, contractual duties, consents, notices, retention rules, and accessibility obligations applicable to Customer Data and Customer’s use.

12. Third-party services and public integrations

12.1 Independent providers. Payment processors, hosting companies, domain registrars, email providers, video-meeting services, public website platforms, browsers, app stores, and other third-party services are supplied under their own terms. Licensor does not control and is not responsible for their availability, security, fees, changes, or acts.

12.2 Credentials. Customer must not provide third-party credentials to Licensor except through an expressly approved secure connection flow. Customer authorizes only the scopes it selects and may be required to reauthorize a connection when a provider changes its rules.

12.3 Payment processing. Licensor may use one or more payment gateways to process a Customer-initiated payment. Unless an Order expressly says otherwise, the gateway is a payment processor and does not replace Licensor as the contracting licensor.

13. Support, availability, and changes

13.1 Support. Support, response targets, onboarding, and implementation services are limited to those stated in the applicable Order or support@causework.io.

13.2 No continuous availability promise. Because the Software is self-hosted and depends on third parties, Licensor does not warrant uninterrupted or error-free availability. The Control Service may be temporarily unavailable for maintenance, security, or events outside Licensor’s reasonable control.

13.3 Changes. Licensor may improve, replace, or discontinue features, integrations, release channels, or services. Licensor will use reasonable efforts to provide advance notice when a change materially reduces a core paid feature during an active Paid Annual License.

14. Confidentiality

14.1 Protected information. Each party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or exercise rights under this Agreement and will protect it with reasonable care.

14.2 Exclusions and disclosure. Confidential information excludes information that the receiving party can document was lawfully known without restriction, independently developed, publicly available without breach, or lawfully received from another source. Legally compelled disclosure is permitted after notice when legally allowed.

15. Intellectual property and feedback

15.1 Licensor ownership. Licensor and its licensors own the Software, Documentation, Control Service, designs, trademarks, release packages, source code, object code, architecture, security methods, improvements, and derivative works, excluding Customer Data and third-party materials.

15.2 Feedback. If Customer voluntarily provides suggestions or feedback, Customer grants Licensor a perpetual, worldwide, irrevocable, royalty-free right to use and incorporate it without identifying Customer or disclosing Customer Data.

15.3 Publicity. Neither party may use the other party’s name, logo, or marks in publicity without prior written permission, except that Licensor may identify Customer internally for account administration and as required by law.

16. Limited warranty and disclaimer

16.1 Authority and conformity. Licensor warrants that it has authority to enter this Agreement and that, for 30 days after initial delivery, the Software will materially conform to the Documentation when installed in a supported environment. Customer’s exclusive remedy is correction, replacement, or, if neither is commercially reasonable, termination and refund of the allocable prepaid license fee.

16.2 Exclusions. The warranty does not cover misuse, unauthorized modification, unsupported environments, third-party services, Customer configuration, failure to install updates, or operation contrary to the Documentation.

16.3 Disclaimer. EXCEPT FOR THE EXPRESS WARRANTY ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SOFTWARE, CONTROL SERVICE, DOCUMENTATION, SUPPORT, AND COMPLIMENTARY LICENSES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LICENSOR DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

17. Limitation of liability

17.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

17.2 Liability cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR CLAIMS THAT CANNOT LAWFULLY BE LIMITED, LICENSOR’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SOFTWARE, THE CONTROL SERVICE, DOCUMENTATION, SUPPORT, OR ANY ORDER WILL NOT EXCEED THE LESSER OF (A) US$300 OR (B) THE LICENSE FEES CUSTOMER ACTUALLY PAID TO LICENSOR FOR THE AFFECTED LICENSE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY. FOR A COMPLIMENTARY LICENSE, LICENSOR’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED US$0, EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES A GREATER REMEDY.

17.3 Claims not limited. Nothing in this Section limits liability to the extent the limitation is prohibited by applicable law. Customer’s payment obligations and Customer’s liability arising from breach of Sections 4, 14, 15, or 18 remain subject to the terms of those Sections.

18. Indemnification

18.1 Customer indemnity. Customer will defend, indemnify, and hold harmless Licensor and its personnel from third-party claims arising from Customer Data, Customer’s public forms or chat, Customer’s violation of law, or Customer’s unauthorized or prohibited use, subject to prompt notice, control of defense, and reasonable cooperation.

18.2 Licensor IP indemnity. Unless an Order expressly provides otherwise, Licensor will defend Customer from a third-party claim that authorized use of the unmodified Software infringes a United States patent, copyright, or trademark, and will pay finally awarded damages or approved settlements, subject to exclusions for Customer Data, third-party services, combinations, modifications, and continued use after notice.

19. Suspension and termination

19.1 Suspension. Licensor may suspend delivery, updates, Control Service access, or an Activation Credential when reasonably necessary to address nonpayment, chargeback, credential misuse, unauthorized distribution, security risk, legal process, or material breach. When practical, Licensor will provide notice and an opportunity to cure.

19.2 Termination for breach. Either party may terminate for a material breach not cured within 30 days after written notice, except that Licensor may terminate immediately for deliberate circumvention, unlawful distribution, fraud, or a breach creating material security or legal risk.

19.3 Effect. Upon expiration or termination, Customer must stop unlicensed use and must not retain or distribute installation packages or Activation Credentials except for archival legal records. Sections that by their nature should survive will survive, including payment, confidentiality, intellectual property, disclaimers, liability, indemnity, dispute terms, and audit evidence.

19.4 Customer Data exit. Before hosting is discontinued, Customer should export and securely retain Customer Data using available tools. This Agreement does not obligate Licensor to access or retrieve data from Customer’s self-hosted environment.

20. Compliance with law

20.1 General compliance. Each party will comply with laws applicable to its performance. Customer is responsible for lawful notices, consents, content, fundraising, volunteer, employment, accessibility, records, and communications practices.

20.2 Export and sanctions. Customer must not use, export, reexport, or provide the Software in violation of applicable export-control, sanctions, or trade laws.

20.3 Government use. Government use is subject to the restricted rights and commercial-software provisions applicable under law, as counsel determines appropriate.

21. Disputes and governing law

21.1 Good-faith escalation. Before filing a claim, an authorized representative of each party will attempt in good faith for 30 days to resolve the dispute, except for urgent injunctive relief, security matters, or claims that would be time-barred.

21.2 Governing law and exclusive venue. This Agreement is governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles. Any action arising out of or relating to this Agreement must be brought exclusively in the state courts located in Roanoke County, Virginia, or, when federal subject-matter jurisdiction exists, in the United States District Court for the Western District of Virginia, Roanoke Division. Each party irrevocably consents to personal jurisdiction and venue in those courts and waives any objection based on inconvenient forum.

21.3 Injunctive relief. Unauthorized use or disclosure of the Software, Activation Credentials, signing material, or confidential information may cause irreparable harm for which monetary damages are inadequate. A party may seek appropriate equitable relief.

22. General terms

22.1 Notices. Every legal, operational, security, licensing, renewal, payment, and customer-service notice to Licensor must be sent to support@causework.io. Legal notices must also be delivered to any physical notice address stated in the Order or published with the then-current Agreement by personal delivery, nationally recognized overnight courier, certified mail, or email with confirmation, and are effective according to the delivery rules applicable under Virginia law. Licensor may deliver notices to Customer through the Software or to the email address recorded in the Order.

22.2 Assignment. Customer may not assign this Agreement or an Activation Credential without Licensor’s prior written consent. Licensor may assign this Agreement in connection with a merger, reorganization, financing, or sale of all or substantially all relevant assets, provided the successor assumes Licensor’s obligations.

22.3 Force majeure. Neither party is liable for delay caused by events beyond its reasonable control, excluding payment obligations.

22.4 Independent contractors. The parties are independent contractors. This Agreement does not create employment, agency, partnership, joint venture, fiduciary, franchise, or reseller relationships.

22.5 Severability; waiver. An unenforceable provision will be modified to the minimum extent necessary, and the remaining provisions remain effective. A waiver must be in writing and is not a continuing waiver.

22.6 Entire agreement and order of precedence. This Agreement, the Order, and documents expressly incorporated by reference are the complete agreement about the Software and supersede prior proposals and communications. If terms conflict, the precedence is: a signed amendment, the Order, this Agreement, then the Documentation. Purchase-order boilerplate does not apply.

22.7 Updates to this Agreement. A new Agreement version applies to a future purchase, renewal, or separately accepted material service change. Licensor will preserve the version Customer accepted. Changes will not retroactively reduce rights during a current Paid Annual License unless required by law or necessary to address material security risk.

22.8 Interpretation. Headings are for convenience. “Including” means “including without limitation.” Electronic copies and counterparts are originals.